FAQs

ORDERING

Do I need to open an account in order to shop with you?

No, an account is not needed. You can make purchases and check out as a guest. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Login/Register,” followed by “Create An Account,” and fill in your personal information.

Who is eligible to purchase from this site?

Customers who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

Is it safe?

Safety is our number one priority for both our customers and staff. We are pleased to say that we have had a zero-incident rating thus far. We have received a 10/10 approval ratings from all our members that have you received their packages.

We are strong marijuana advocates, our belief is that NO patient (whether you have a medical card or not) should have their access to marijuana and (or) marijuana products restricted by outdated laws which are set to be abolished next year for recreational use.

While there are a number scams on the internet claiming to be real online dispensaries who sell legal marijuana, we assure you that Toke and Smoke is not one of them. We have been in the been in both cultivating and the selling-end of the marijuana industry for over a decade. We’ve built strong relationships with our customers all over Canada. We understand the needs of medical patients that may have trouble purchasing their medicine from a dispensary for any number of reasons and believe they shouldn’t be forced to have to buy illegally on the streets. We have made the decision to offer full access to our site to medical patients in Canada so they may have safe access to their medical marijuana at any time.

How do I order?

Shop for the products you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchase. After you submit your purchase through our website, you will receive an order confirmation email with instructions on how to send the Interac e-Transfer payment. Once we receive your payment, your order will be shipped within 24 hours. When your order is shipped, you will receive a shipping confirmation email with a tracking code for your package.

How do I pay for my Medical Marijuana?

We are currently only accepting Interac e-Transfers payments. After you submit your purchase through our website, you will receive an order confirmation email with instructions on how to send the Interac e-Transfer payment. Once we receive your payment, your order will be shipped within 24 hours. When your order is shipped, you will receive a shipping confirmation email with a tracking code for your package.

What happens after I send my e-transfer payment?

Once you’ve sent your e-transfer, it could take up to 2 hours for us to receive an email notifying us of your payment. Your e-transfer will be pending until we collect the e-transfer payment (when we process your order).

If we receive your e-transfer by 1:00PM PST your order will be shipped on that day (any e-transfers received after 1:00PM will be shipped out the following day). We are currently only accepting Interac e-Transfers payments. After you submit your purchase through our website, you will receive an order confirmation email with instructions on how to send the Interac e-Transfer payment. Once we receive your payment, your order will be shipped. When your order is shipped, you will receive a shipping confirmation email with a tracking code for your package.

When will my order be processed?

All orders will be processed within 24 hours, excluding weekends and public holidays. Time stated is based on Pacific Standard Time (UTC -8).

How will I know if my order is confirmed?

After you have placed your order, you will receive a confirmation e-mail that your order have been received. However, do note that orders will only be shipped when your Interac E-transfer payment has been accepted and your delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

What do I do if I have problems adding items to my shopping cart?

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Can I place larger orders than those listed on your site?

We do not accept large orders that exceed quantities stated on our site as it is intended for personal or medical use only. However, you can place multiple orders at any given time.

Can I cancel my order?

We can cancel the order but unfortunately we cannot provide a refund once the E-transfer payment has been received. However we will provide in-store credit for your next order. Please contact us at [email protected] if you would like to cancel any order that has not been shipped.

Can I add/edit/cancel my order?

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email [email protected] with the order number.

 

If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped out yet, please email [email protected]m

What happens if I don’t get my package?

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email [email protected] We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

How do I use a discount code?

Enter your voucher code in the  “Voucher Code” field and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed entering it during check out. Kindly ensure that all information is correct before confirming your purchase.

SHIPPING & DELIVERY

How do you package my shipment?

Once your order is placed, our team ensures that the product meets our top standards. We vacuum seal the contents to conceal the smell and retain freshness. Your privacy and discretion is our top priority. We will mail your product in discrete packaging to ensure the order successfully makes it to your door without raising any unwanted attention.

How long will I have to wait for the medical marijuana to arrive?

Shipment arrival depends on where you are located in Canada. Typically, packages are estimated to arrive at your door within 2-3 business days via Canada Xpresspost. You can be assured that your order is of the up most priority when it comes to the arrival of your order.

Do you ship Medical Marijuana outside of Canada?

Unfortunately, no, our products are only for Canadian residences.

Am I allowed to pick up my order?

Unfortunately, not at this time. Orders must be placed online and the product(s) will be shipped to you.

Canada Post says my package was “successfully delivered,” however, I have not received my order. What do I do?

Let us know immediately if you have not received your order and we’ll start a trace with Canada Post to locate your package. Unfortunately we will not be held liable for packages showing delivered status.

What do I do if my tracking number does not work?

Typically, if the tracking number does not work it could be for two reasons:

  1. The Canada Post website has not yet updated their system to include your tracking number. Please allow till the end of day
  2. Please insure that the tracking number is typed in correctly. You can contact us at [email protected] for any further assistance.
How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders on the Canada Post website.

If we receive your E-transfer by 9:00AM PST on Monday to Friday, your order will ship within 1-2 business days. Once your order has shipped, your tracking info will be sent by email.

How is the shipping cost calculated?

Shipping is based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration. All orders above $100 CAD will receive free shipping.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

I’ve received a defective product, what should I do?

We apologize if you had received a defective product from us. Please contact our Customer Care Team at [email protected] with a snapshot of the product and we will get back to you as soon as we can.

I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at [email protected].  In the rare instance that you have not received your parcel after 10 business days, we will assist you.

I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel through Canada Post’s website with your tracking code to find out why it might have been delayed. Alternatively, you may drop us an email at [email protected] and we will assist you further.

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